Love Affair with Logitech is at an END

So many of you know I have an obsession with Home theater and technology. I have found in the past that Logitech makes a pretty awesome remote. I have used a Logitech in my family room for years now with good results. I decided I would upgrade my antiquated media room remote for a new logitech with Birthday money. So begins the saga.
Here are the problems I have encountered:
1) I had to choose a Logitech remote that could work with an RF extender- I thought this was taken care of because I had an unused RF extender that I got with my 890 remote. I was not using it because I had direct line of site to all my components in my family room. So I thought- great- I will check to see if it works. I checked the Logitech website and I guess I did not check deep enough. I THOUGHT it was supported. Turns out- it was not supported and would not be supported. They sell the same remote with the extender and they sell the extender seperate- but I am not sure why. This is the first annoyance.
Solution- use the new Harmony One remote I bought in the family room and move my 890 downstairs- as long as the PS3 adapter I bought will work with the 890- it is said to but I have not tried it yet due to OTHER problems.
2) So I go to upgrade my 890 remote in the family room and when I bring up the software it says- sure you can upgrade- just add the new remote- but there is NO WHERE TO ADD A NEW REMOTE- only remove the old one. So I call tech support.
Here I learn the following:
A) You have to have a NEW ACCOUNT FOR EVERY NEW REMOTE YOU BUY- the accounts will not touch and you cannot move settings from one to the other
B) There is no direct upgrade path from the 890 remote to anything else- which means I have to start from scratch!
C) There is no way to pass along my complaints to development or management- the Indian (dot not Dancing with Wolves) is all I get.
So I decide instead of going through a return process I will just deal with starting from scratch and make sure the world knows- LOGITECH IS FINE FOR 1 REMOTE- JUST DO NOT BUY ANOTHER AND DO NOT UPGRADE!
Man am I pissed at companies that treat customers this way. It all boils down to development costs- Logitech has left all customers out in the cold with an 890 remote (I asked- is there ANYTHING I can BUY to just have a smooth upgrade- response- NO).
Not to mention creating a brand new account in the SAME DAMN SOFTWARE just to control a different remote. This is poor development, poor planning and most of all- it just annoys me.
DO BETTER LOGITECH!